Need a hand?

Choose the right starting point

Answers about verification, uploads and plans may already be in the FAQ. If this is your first time performing an action, follow the guides. For an account-specific issue, create a support request from your signed-in panel. Visitors can ask general questions at destek@fileusb.com. Live conversation requires registration and sign-in; this is not a promise of an immediate reply at all times.

Help us understand

Include your device and browser, the screen you reached and what you tried to do. Add the approximate time and short error message. Before sharing a screenshot, hide other people’s details, file contents, private links and codes. Continuing one support conversation rather than opening many requests keeps the context together.

For payment questions, use the short order reference. A receipt or payment report is not automatic proof of activation; the bank payment must be checked. For file issues, describe the action and general file type instead of sending all the private content. Support does not require your password, verification code or device key.

If you cannot sign in

Use password reset on the sign-in screen and check that you can access your registered email. Look in Spam or Junk if the message is delayed. Never forward a reset link to someone else. If email access is lost, explain that to support rather than assuming a new account will recover the old files. No fixed resolution or response time is promised here.